Smart lock- Set up problem

Discussion Questions
1

I just bought a Nuki Smart lock 2.0, Nuki bridge and Nuki keypad.

I use an iPhone 12 running iOS 14.6

I have installed the Smart lock onto my door and downloaded the Nuki iOS app. Bluetooth is on but the app does not find the lock.

I have tried restarting the phone, turning Bluetooth off and on, and taking the batteries out of the smart lock then putting them back in.

Does anyone know why I cannot get the lock working?

Screenshot attached.

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2

Had the same problem. Support promised to release a fix in the next couple of days. If you don’t want to wait proceed with the following steps:

  1. install TestFlight version
  2. go back to Version 2.7.9
  3. setup lock as normal
  4. update firmware
  5. update to lastest TestFlight version or end testing and use stock version
  • Berni
3

Hi Berni

Thanks for the suggested work around. I have installed test flight, but how do I go back to the previous version 2.7.9?

Thanks

4

Tap on the App and select the last entry in the App informations section named “Previous builds”.

In case you haven’t registered the Nuki App check this post: iOS Beta

1 Like
5

Thanks :slightly_smiling_face:

7

Hi! I have the same problem, but I am already using one Smart Lock in a different house and would like to add a new one in a new house. Unfortunately, I can’t pair the Smart Lock and don’t want to harm the Smart Lock settings already in use.
I have no idea how to install the TestFlight version … and so on.
I am using iPhone 12Pro, and I tried all the logical steps like reboot, reinstall, …
Any help?

9

Please give it a try with version 2.8.0 available at TestFlight. This release contains a fix for this issue. If it still persists please reach out again. Thank you.