Smart lock connected to another account


I am trying to activate the Nuki Web in a smartlock that had it already activated. I already did perform a factory reset but nothing changed?

How to proceed in this case?

Please send your Smart Lock ID and a description of your problem to so werden can check the problem with Nuki Web

Unfortunately I have the same problem, I contacted nuki support but didn’t hear back!

I have exactly the same problem. Bought u used lock. Preowner did not remove the registration.
Can you tell me what to do now?
Thank you for quick replay

Please contact our support via or with a photo of the ID of the Smart Lock. They can help you transfer it after some security checks.

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