Hello,
I am trying to activate the Nuki Web in a smartlock that had it already activated. I already did perform a factory reset but nothing changed?
How to proceed in this case?
Please send your Smart Lock ID and a description of your problem to contact@nuki.io so werden can check the problem with Nuki Web
Unfortunately I have the same problem, I contacted nuki support but didn’t hear back!
I have exactly the same problem. Bought u used lock. Preowner did not remove the registration.
Can you tell me what to do now?
Thank you for quick replay
Please contact our support via https://nuki.io/en/support-request/ or contact@nuki.io with a photo of the ID of the Smart Lock. They can help you transfer it after some security checks.
This forum is focused on developer related issues.