Hi folks,
i own 2 nuki locks 4th gen . Let me describe the actual situation.
Stats:
Firmware: 4.5.6
AppleHome-devices: homePod mini, ATV 4k → both: (i/tv)OS 18.4.1
Tuya zigbee matter Gateway : latest FW
wifi: unifi, iot-only, 2.4 ghz
Following issues:
1st smartlock:
- integrated into AppleHome: most of the time not reacheable ( how many times a day should i have to reboot my appleHome-Devices to get it visible/usable (weired) )
- mqtt-Integration: is a mess , also most of the time not connected/reachable ect.
- pure matter integration with tuya matter gateway → not possible
( btw. there are 6 other matter devices from Nous which could be paired with the tuya smarthub without any problems and working like a charm in AppleHome and HomeAssistant !!!
2nd smartlock:
-
NO smarthome integration possible with any of my given devices ** mega-weired**
-
try to integrate to appleHome/matter switches booth of the looks into pairing-mode, 1 lock is accepted and could be integrated, the 2nd always failes. Tried to connect to the tuya matter hub, Lock 1 success, Lock 2 failed.
NUKI-App: functional with booth of the locks
Opened a ticket at nuki support, they tried to help out, but lastly the final message was "there will be a new firmware update in a couple of days, which fixes the issue … " - this is now 6 weeks ago. Nothing happed at all.
Based on the advice from support, I reset the locks to factory settings several times, removed the HomePod mini from the network and added it again! NOTHING HELPED
the unbelievable thing is, before the update to firmware 4.5.6 everything worked like a charm !!!
makes me very unsatisfied with my nuki products. the smarthome integration was the deciding factor for buying these locks.
regards