Smart Lock (4ª) + Nest Hub(2ª) = Remote access doesn't work

Good morning.

I have:

Smart Lock (4th generation)
Nest hub (2nd generation)
Nuki app remote access code (€50)

I set up Matter without problems in the Nuki app and add Nuki to Google Home, but…

In the nuki app:

Impossible to make it work, I have tried everything

Any help please?

The Nest Hub 2nd gen does not yet support Remote Access via Thread.

If you have further questions please contact our support via the Nuki App (Menu > Help > Contact Customer Support). This forum is focused on developer related issues.

Thanks for the reply, sorry if it’s not the right place

Do you know when it will be compatible or an estimate?

Before purchasing the Nuki support device they told me that it was compatible and would have remote access, I even saw it on the support page.

I really feel cheated…

Thank you.

This is up to Google and as far as i know they do not provide an official roadmap or confirmed release dates.