If you have problems with the WiFi connection of your Smart Lock, please follow the advice in the FAQ. If you still encounter issues, please send me the Nuki ID of your lock in a direct message.
There are also a few threads with suggested settings for unifi routers. You might check them out too.
After being in contact with NUKI support I’ve added a seperate WIFI network for 2.4Ghz only and did a soft reset. I’m happy to inform that since that moment (2 days ago) it’s working reliably. When I’m in WIFI range I can actually connect to the lock and open the door!
I hope this is not short lived but it looks promising!
To be sure, it is a 2.4 Ghz only Wi-Fi but with access to the rest of the network?
I get the update in the stable firmware by mistake as it was marked with the auto-update funcion. Since then the 3Pro became nearly inusable.
As i found no other way, as no rollback was possible (sounds stupid to not let that, really), I joined the beta test about little more thatn a week ago.
3.10.2 was installed, and really it was a mess. Connections for less than a minute every several hour.
Automatic mode impossible to be used. The others don’t help at all. (With the previus stable firmware it was with the automatic for several months).
3.10.3 was installed. It becomes a little bit better but far from really usable. If the battery pack was removed to restart it, you have some glimpses of stability for the next 2 hours. Then it comes back again to the bad mood of “disconnecting/connecting”, but the disconection times grow. Starts with less than 1 min, to be for 2-3 min, to be for 30min… and up to 1h from my tests.
Just now it’s reconnecting to the wifi every 20-30min, for less than 1 min. The thing is that i see it connecting, it replies to pings, but you are unable to connect to it from the Web management or the app. Appears as offline. Tried several times in this short connection period, no success.
One friend told me to buy the Smart 3 (not pro) with the bridge, saying that was really solid and will have no problems. He must me laughting now for days…
Same here, I wonder when a stable solution will arrive. I have installed the Bridge again to at least a basic function. However, I think this is very unprofessional from Nuki leave us alone for such a long time.
Alternatives will be examined.
I have beta 3.10.3 and my lock works fine, Unify report it connected almost all the time
Far better that stock and 3.10.2 firmware. So far all the time I needed to open or close the door it was right away available in the nuki app
Updated to 3.10.3 recently. MQTT is still not usable, so I’m relying on Web API for now in production. 3.10.2 showed quite stable results here, but with 3.10.3 even that API got worse. When lock switches to night mode now and locks the door automatically, status isn’t reported any longer. Can’t you get at least one API working reliably?
Since the update to 3.10.3 your Smart Lock has been permanently connected to the Nuki server without a single reconnect. Looks all perfectly fine.
Please send me a DM with a failure description or some logs from your MQTT server.
Original post has been updated with release notes for the Smart Lock 3.0 Beta 3.10.4.
This Beta includes an internal improvement needed to ensure that the MQTT connection is properly marked as connected/online, wich furthermore pays into proper reconnect handling.
Furthermore the QoS=2 was re-enabled (was disabled with Beta 3.10.2) for the MQTT API, which should result in an increased connection stability. To apply this new setting the MQTT connection has to be once manually re-established (simply by saving the MQTT settings via the Nuki App).
Please update to this new Beta version and report your findings within this channel.
Thank you!
Anyone tested 3.10.4? How is the MQTT stability? Don‘t want to risk giving up my stable setup with 3.10.3 before reading positive feedback, here. 3.10.2 was a mess… or is everyone sticking with 3.10.3 because of experiences with last upgrades?
It’s not working for me but I haven’t done the diagnostics steps so I haven’t reported it.
Most people in the beta are using auto-update and are (unfortunately) only reporting back here in the forum, when things do not work. I.e. silence is a good sign.
I transitioned to .4 and have been monitoring it for the last couple of days. Seems to be as rock solid for me as .3 and maybe even a bit snappier to react? All in all works well for me.
I have the issue that I am not able to update my firmware. There is always the message: “To update the firmware of your smart lock you have to be within Bluetooth range.”
How can I update my firmware? When I check the connection status in the app there is only a green connection between the smartphone and the server. But not from the smartphone to the lock directly.
Edit:
This post helped me to update:
I am not using MQTT at all. Wifi have never been an issue on my side => all good with 3.10.x
ben je genoeg dichtbij met je foon
To clarify, I’m using MQTT with Home Assistant, was having the intermittent connection drops on 3.9.5 and 3.10.2.
They have been gone, for me, since 3.10.3
3.10.4 still rock solid.
The last beta has now passed all tests and has been publicly released as 3.10.7. The roll-out via automatic update happens in stages over the next few weeks. A manual update through the Nuki App is always possible.
This topic will now be closed. Thank you for the participation and the provided feedback during the beta phase. 