Smart Lock 2.0 Frozen / No Reaction

Hi everybody!

Our Nuki Smart Lock version 2 behaves very weird since 3 weeks as it freezes occasionally without any obvious reason. It LED stops blinking and the lock does not respond anymore. This is very annoying as you need to have a key with you all the time.

After removing and replugging the batteries for a while the Lock works as usual for a period of time, which is between a bunch of hours and some days.

The current firmware version is 2.11.9 and we are using it with a Bridge.

Any ideas?

Best regards

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