Siedle BTS 850-02 stuck at "press door opener"

Discussion Questions
1

I just had the bell system in my building repaired, after it was defective for a while. When I tried setting up the Nuki Opener again (which worked before), I am now stuck at the setup step “press door opener”.

The Opener recognizes a button got pressed and it’s LED changes the pattern of flashing, but the app just stays at the same step, without me being able to continue any further.
The door opener on the intercom itself, with the opener attached (and without, as well) works just fine.

I got a Siedle BTS850-02

I can only put one Image in this post, so I removed the image of the wiring before installing the opener.

this is after installing the opener:

Klingelanlage_mitNukiOpener1
Klingelanlage_mitNukiOpener1721×1280 75.4 KB

I also tried switching to basic wiring, with only the red and black wires of the opener being connected (and the original ones, ofc). I also tried selecting Generic Bus (siedle) instead of BTS 850-02 in the setup, but nothing helped.

2

this is the original wiring:

Klingelanlage_original
Klingelanlage_original721×1280 75.5 KB

4

I have the same issue with a Siedle BTS850-0.
The wireing suggest by the Nuki App and also the basic wiring with only red and black wire is not working. (gets stuck at the install process while pressing the door open button on the intercom)

5

Dear all,

we from Nuki side investigate this stuck and could already reproduce this issue. With the new release this issue gone.

best regards
Marcel

6

Is there an existing time plan on when the update will get released?

7

Hi, the update should be available within this week.
best regards
Marcel

1 Like
8

Update to this issue. This bug will be fixed with App Version 2024.6.2.
Available soon.

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9

The version with the fix is already available via Beta - App Update: Nuki Android App 2024.6.1-beta / 2024.6.2-beta

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