Siedle BFS 850 02

Nuki Opener Siedle
1

Hello. I just bought the Nuki Opener and Bridge and was really looking forward to making my calling smart.

After following the instructions carefully, I have connected the Nuki Opener. The problem occurs when I try to setup/configure the device in the app.

The setup registers that I press “open” on the calling, it also registers that I press call from outside.

The problem occurs at the last part of the setup, opening via the app. When I press open in the app, nothing happens.

I have spent hours now on control checking and re-configuring. Nothing works. Can someone please help me?

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This was my initial setup.

After following the instructions it looked like this:

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Customer Support replied to me with a generic «alternative» to re-wire. I tried, the intercom itself works, but Nuki won’t let me finish the setup. Therefore I wired everything back to the original instruction.

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Please help me out here, as this has taken a lot of time and energy by now…

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3

Hello Julian, Could somebody help you with your Problem? I have the Same Hardware and the Same Problem Right now…

Thank you very much.
Martin

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4

No. The support just gave me standard advice. Still not working after all this time.

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5

Anyone found a solution yet?

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6

Hey together, did anyone found a solution for that problem with the BTS-850-02 from siedle? I also can’t get it working.

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7

Still no reply from officials regarding this, two years after the initial post.

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8

I have same machine, but not same issues.
I was having issues while setting up the machine.

In the end the configuration finished and I was able to open the door. But I do not receive any information when somebody rings the door. And I cannot use the ring / open functionality.

I measured what happens if I ring the door and it shows 24V between Ta and ERT. This information goes to dark orange and dark green of Opener.