Siedle BFS 850 02

Nuki Opener Siedle
1

Hello. I just bought the Nuki Opener and Bridge and was really looking forward to making my calling smart.

After following the instructions carefully, I have connected the Nuki Opener. The problem occurs when I try to setup/configure the device in the app.

The setup registers that I press “open” on the calling, it also registers that I press call from outside.

The problem occurs at the last part of the setup, opening via the app. When I press open in the app, nothing happens.

I have spent hours now on control checking and re-configuring. Nothing works. Can someone please help me?

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This was my initial setup.

After following the instructions it looked like this:

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Customer Support replied to me with a generic «alternative» to re-wire. I tried, the intercom itself works, but Nuki won’t let me finish the setup. Therefore I wired everything back to the original instruction.

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Please help me out here, as this has taken a lot of time and energy by now…

2 Likes
3

Hello Julian, Could somebody help you with your Problem? I have the Same Hardware and the Same Problem Right now…

Thank you very much.
Martin

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4

No. The support just gave me standard advice. Still not working after all this time.

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5

Anyone found a solution yet?

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6

Hey together, did anyone found a solution for that problem with the BTS-850-02 from siedle? I also can’t get it working.

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7

Still no reply from officials regarding this, two years after the initial post.

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8

I have same machine, but not same issues.
I was having issues while setting up the machine.

In the end the configuration finished and I was able to open the door. But I do not receive any information when somebody rings the door. And I cannot use the ring / open functionality.

I measured what happens if I ring the door and it shows 24V between Ta and ERT. This information goes to dark orange and dark green of Opener.

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Is there any progress regarding this issue? The support simply told me they can’t help, since Siedle is not supported.

10

For me they were quite helpful. It is not supported, but with some help you can get it at least to work for simple cases.

11

That sounds promising. I’ve been using a Nuki Openor for several years but reading “at least […] for simple cases” actually worries me. Is there anyone who could provide more clarification on this?

12

But if it works for you, it’s fine. Believe me. I tried to change it and it made everything worse.

what works fine

  • opener works by clicking “open” in the app.
  • I can see in the app / notification if someone rings the bell

My limitations:

  • Cant get it to work to start the “ring to open” mode.
13

Yes, but I wanted to replace my current BFS 850 by an AIB 150. For doing so, I would have to do the setup process again. And the ring to open mode is my favorite one… :frowning:

14

But why don’t try it out? You can always switch back to your current setup if everything fails?
And if it doesn’t work with the new AIB, then you would need to send it back (even though I am not so happy with the carbon footprint of this …).