Please send us a message via Help → Contact customer support with a short note to forward the message to me. We have a look into it.
Please also add a timestamp when you tried to sync the devices to the Apple Watch.
Edit: Typo
2024 and the Problem is still unsolved, I bought a new apple watch and installed it from the backup of the old one. The app said “no Nuki lock found”.
What helped:
- deleted the app on the Apple Watch
- turned off Apple Watch
- turned off iPhone
- turned Apple Watch on
- turned on iPhone
- waited about 5 Minutes
- installed the Nuki app
- waited 5min with the app open.
The Problem need to be solved, it is very frustrating and only google helped to find this workaround.