Reversed Operation?

I installed my Smartlock with no issues, except that the lock operates in reverse when using the app or automated operations. When I press “Lock” it unlocks and vice versa. The lock works normally when pressing the button on the lock, it unlocks and locks normally.

If the lock was mounted on the hinge side of the door instead of the opening side it would be working normally. It is working 180 degrees opposite.

Any advice how I can reverse the lock/unlock would be appreciated !

Your door and key needs to be in unlocked position before you start the Smart Lock calibration. If you start the calibration from locked, everything will be reversed.

Thank you ! It is now working.

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