Problem Nuki "Universal Cylinder"

Hello, I turn the key and the cylinder does not turn, this is not normal. It is blocked. I think it should turn a little, to turn the tooth and insert the cylinder.
Is this possible or am I doing something wrong?
I want to make sure everything is working properly.
Thanks for the replies.



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Once you’ve adjusted the correct length of the cylinder, you need to unscrew the small screw on the side, then the cylinder will also spin. Not before, otherwise the cylinder will fall apart.

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