Power pack stuck in lock

Discussion
#1

Anyone else had this issue? My power pack is dead and stuck in my door. The release button isn’t clicking and so won’t come out.

I can’t get the lock off my door if needed as a frustrating side.

Nuki are honestly giving me useless information currently like linking me guides how to remove the lock… this is a replacement battery so I’m not happy as it’s another issue.

Really unhappy with my experience with Nuki as I’ve honestly had one issue after another. I think the whole time I’ve had it it worked as intended for about a week.

Being disabled I thought oh great this will help massively with answering the door, but it’s been a horrible experience.

#2

Pushing the PowerPack into the lock while actuating the release button might help.

1 Like
#3

Thanks for the tip. I thought that my brand new unit was defective. I suggest adding this tip to the user manual. I almost broke my battery pack trying to get it out,

#4

I second that! I also almost broke my lock while trying to remove the stuck battery pack. Thanks Jürgen!