Hi all, sorry if this post is in the wrong section or repetitive. Basically, I have a Nuki 3.0 and I had a question about using the key from the outside. I’ve searched the forum and all I get is “you need a hotel cylinder” but I think I have a hotel cylinder already… is something else the problem?
I understand that I need a ‘hotel cylinder’ which lets you open the door even if there is a key on the other side. However, my current lock (Euro profile) does let me do that - if there is a key inside, I can go outside, insert my key and still open the lock. But when I connect the nuki, I can no longer turn the key from the outside.
The one thing I’ve noticed is that the key one one side ‘pushes out’ the key on the other side a few millimeters, and maybe with the nuki it can’t do that anymore?
I’m not sure if that’s very clear, but for example:
- If both keys are in the lock and I want to turn it from the outside, I push the outside key in (the inside key moves out a little) then I turn the outside key.
- if I want to turn it from the inside, I push the inside key in (the outside key moves out a little) and then I turn the inside key.
Does anyone recognize this behavior? Is my cylinder not a hotel cylinder? Do I have a hotel cylinder that’s not compatible for some other reason?
The Nuki chat said “call a locksmith” and if I call a locksmith they’ll say “call Nuki”, so I’m just trying to understand the issue so I know what to actually change. Thank you!