Opener not compatible

Hi all, i have a problem with my nuki opener. I got a few days before a new device (Urmet 1183/5) and its not compatible with my opener. I have tried to connect as unknown device and this also didn’t worked. Can please someone help me to fix it. And my auto unlock also does not work properly its opens it from 10 times just 2 times. I really dont wanna send my nuki back if th opener works as it should.