Hello,
I already had a first opener that triggers my main property gate ( 24V trigger ), this one is wired in // to the manual open button of the analog intercom and works like a charm.
I just bought a new one and wanted to manage my Garage door. This one uses a 36V DC trigger.
Give, that it’s below the 50V and just a command signal w/o power I supposed it was going to work the same way.
In fact it doesn’t work and more than that, the analog button also doesn’t work anymore.
The reason is the following : when measuring the voltage between blue and purple, I read more that 36V, just as is the opener was adding its own voltage to the output. This screws up everything. If wired the other way around, exchanging purple and blue, then the voltage is lower than 36V by the same amount. This is WITHOUT triggering the opening (so with a theoretically opened contact, so 0 amps).
For me, it seems the device is defective and has an internal isolation problem. Your support said “this is normal, your door isn’t compatible, please contact developers on forum”
Such an answer isn’t OK without further explanations, as voltage is below the max spec and there is no reason given for the strange behavior. I will issue a return but wanted to have your point first.
Of course, opener is configured for an electric door (did redo the configuration 3 times)
Thanks for your reply.
: it should be possible to pair a door sensor with an opener : very handy for a garage door that you want to check closed! Today it’s only possible with the smart lock.