Nuki wont turn on

My nuki 2.0 suddenly stopped working. i changed the batteries and it started to flash again so i thought it was all working again. when i tried to open the door nothing happened when i checked on the connection status. nuki was offline again. so i googled how to reset it but without any success. even changing batteries doesent seems to do anything no LED nothing at all. im gonna try to buy some descent batteries once the shopps open again tomorrow.

how do i check what version im running ?
in the nuki app im running 2.11.3 (635)

Please contact our support via the Nuki App (Menu > Help > Contact Customer Support) for more detailed information.

This forum is focused on developer related issues.

for some reason i can find on help