Nuki web does not update registry automatically

Discussion
1

Hi. A few days ago the door of the house was left open and the lock did not warn. My configuration is:

-Well calibrated door sensor.
-Open door warning is activated.
-Management of notifications all activated.
-Registration in nuki web made.

I have found that Nuki web does not update only logs. If I do it manually, I receive notifications on the mobile.

So it seems that it is Nuki web that does not update the status automatically.

I’ve already read more people who don’t update Nuki web their logs and their IFTTTs don’t work.

Why not automatically update more frequently?

It is a pity that this is not reliable.

2

Please contact our support via https://nuki.io/en/support-request/ or contact@nuki.io as this is an individual problem and might require sharing logs and other sensitive data.

This forum is focused on developer related issues.

3

As pointed out by OP we are multiple people who experience this problem, so it’s not an individual problem. I’ve seen and written multiple posts about this.
The only workaround I have found is to put the opener in debug mode which seems to fix it. I’m not sure if that affects battery life or anything else

4

@Juergen see reply above. I’m still experiencing issues even after the latest firmware (1.6)