This is an issue that is not reproducible for us, hence I kindly request you to reach out to our customer support so that we can further investigate with more specific details. Unfortunately, the error message mentioned above is not sufficient to identify the issue.
Again Nuki Web does not work. Nuki should start compensating us for the fequent outages. Their products are not usuable in productive environment. Seems there isnt even a person monitoring their services outside office hours. Very bad