Nuki web activation fails

Samsung S7 android 8.0, Firefox 113.0
Nuki smart Lock Pro 3.0, firmware 3.6.9

I want to activate my nuki web.
at my smartphone with Nuki app
after filling my id (my mail address) and the password then i get an error message

the sole id and password i get is the the one i created when shoping the smart lock Pro 3.0 or the the ones for site.

what id and pwd i must use ?


Hello Philippe,

The shop account can be different from the web account that you create and not necessarily the same.

You can find info on how to activate Nuki Web account here:

Additionally, you can also reach out to our Support for timely assitance: