Nuki Ultra - Matter Problems
I got my Nuki Ultra last week, and I have a serious issue with Matter activation on the Android app and IOS app.
Some of my troubleshooting steps are below ;
I’ve now tested the Nuki Ultra with a combination of the following.
- 3 x different routers. All the top-of-the-line WiFi 6 and WiFi 7 routers.
- All have MDNS and are IPv6 enabled and tested.
- 3 x different matter hubs (Google TV streamer, Aqura M3 and Homepod Mini); note I’ve disabled the unused hubs to stop thread interference.
- 2.4 GHz WiFi only on the routers for connection to the phone and lock.
- Phones used ; Android S25 Ultra, iPhone 13
All other matters, devices are connecting and registering to the hubs correctly, including thread devices. I have added several new thread devices, and they are working fine.
The Ultra is the outlier.
This is most definitely a Nuki issue. I’ve hard reset the lock, and it makes no difference. So it’s either faulty, requires a firmware update, or it’s a server issue at Nuki’s side.
Nuki Smart Lock Pro
Despite all these issues, I am pleased with my Ultra and ordered a second Smart Lock Pro for my back door. I received that device today.
Strangely, that device, the Nuki Smart Lock Pro, has been added to Matter using my Aqura Hub M3 via Thread on my Unifi network with a Firewalla Gold Pro Router on the first attempt. So this is an issue with the Ultra.
I have continued to try to get the Ultra to work with Matter, but I’m still experiencing the same issue.
Possible solutions
My Nuki Ultra is either faulty, needs a firmware update or needs a firmware reset…
Any suggestions welcome!
