I’m not very satisfied in the way Nuki support answers support questions. I takes too much time to get an answer. I send in a issue on March 3th and 5th but no answer what so ever. Is this normal when people have issues with an important device like Nuki is?
So i will state the issues here too.
- Why does Nuki open the door twice when two people arrive at the same moment.
- Why is Nuki sending warnings about empty batteries while it is powered with an adapter ?
An other issue is the geofence. In my case it’s set on 200 meters, but when i enter the geofence Nuki’s response is when i’m less then 15 meters close to Nuki, and i mostly have to wait at the door until it opens while it’s setup to auto unlock. And before i get the answer that my iPhone needs to wake up, i can assure that isn’t the issue. I use also Homey as home automation and that triggers me 98% when i reach it’s geofence which is also setup on 200 meters.
So please Nuki support come with some answers!!