Nuki Smart Lock Ultra - Activation Matter failed

Andreas_Roedl · May 27, 2025, 11:51am

Turn off all but one of your Thread border routers, reboot the remaining one and try again.

Make sure that your TBR and your Matter commissioner (iPhone) are in the same (WiFi) network. Your Internet router must support IPv6 and it must be enabled.

fabiovit · May 27, 2025, 12:07pm

Thanks, but I think the problem is something else.
here is the screenshot:

LorenzoS92 · May 27, 2025, 3:58pm

I’ve the exact same problem.
Restarted everything, decommissioned, also HomePod.

Juergen · May 28, 2025, 6:13am

We’re looking into it already and will update you once we know more.

Juergen · May 28, 2025, 10:44am

The problem is fixed now. It did affect only devices for which Matter was activated for the very first time. If you ran into it, please retry it. Sorry for the inconvenience this caused.

system · May 28, 2025, 11:45am

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