Nuki Smart Lock doesn’t pull the door trap

Discussion
1

Hello together,

I installed my first Nuki Smart Lock (Gen 4 Pro) just yesterday. So far everything seems to work fine. But I have one big issue: The Smart Lock doesn’t pull the door trap, if the door is closed. As there is only a knob on the outside of my front door, that means I can not enter without using the key - very unsatisfying.
Curiously the trap will easily be pulled by the lock if the door is open. And the trap is easy to open with the key or by turning the wheel on the Smart lock manually. I have done several calibration drives, but the issue still appears.
Any ideas what could fix or cause this problem?

Thanks a lot :raising_hand_man:

1 Like
2

Hi,

did you set the door handle accordingly to Knob or Bar? By using that setting the Smart Lock automatically pulls the latch.

BR
Zoran

3

Hi Zoran,

yes, I did.

Regards

4

It happened to me too but, in my case, by using a silicone lubricant spray, I was able to resolve. Hope it works for you

5

Tried this already … no success :frowning: