Nuki Smart Lock 2.0 bottom signalization segment permanently on

Discussion Questions
1

Hello,

the bottom signalization segment is permanently on.

Nuki Smart Lock 2.0
Firmware 2.11.9

This is not listed on https://support.nuki.io/hc/en-us/articles/360016358558-Signalization-on-the-Smart-Lock

What does this mean?
How can I turn it off?

Thanks

2

What happens when you take out the batteries and put them back in?

3

Hello,

After I take out the batteries and put them back in things are back to normal.

An explanation would be nice?

Thanks

4

Most likely a firmware bug that only occurs under certain, specific conditions. Please report back if you notice it again.

6

I also have this sporadically now, how can we track down the problem?

7

Please contact customer support through the Nuki App (Menu > Help > Contact Customer Support) if it happens again. This will generate an error report with detailed debug information from the Smart Lock attached.

8

Okay so the strange Saga continues.

The bottom segment of my Nuki lock returned to being permanently on dimly, however before I got around to submitting a bug report the issue flipped to the top segment being on dimly and the bottom off.

I submitted a bug report to Nuki support, however before they could answer the issues disappeared after the lock auto locked for the night.

Waiting to see what happens next.

9

Hi @cdesouza ,

how have you configured the LED brightness on your Smart Lock?

Thanks!

10

Set to minimum