Nuki Shortcuts not working anymore

I am writing to inform you that both my Opener and Schloss are no longer functioning properly with Apple Shortcuts. I consistently encounter an error message when attempting to use them, both on my device running iOS 18.5 and on another phone with iOS 17.

Could you please provide assistance with resolving this issue?

Thank you for your attention to this matter.

this is a developer forum and not a support forum.
In order to get proper help for your individual problem it is best to contact our customer support via “Menu → Help → Contact Customer Support” where also logs and more detailled information is shared.

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