Nuki opener open doors

Hello everyone,

I recently bought the Nuki opener with my ulmet 1133/15 intercom by following the installation guide for the Elcom hat 402 in order to be able to cut the ring

I have a problem with the application very often, I can’t open the door and I have to ring the intercom to be able to open the door using the application. I feel like the intercom needs to be woken up so that the Nuki opener can open the door

Do you have 1 piece of advice to give me

Thank you in advance :health_worker: