Nuki Opener only works when someone rings

Hi all, i have the urmet 1705/954 and I try to work the opener. I tries combinations of the wired and the only thing working now is when someone rings, I can open the door. But if I want to open it when im arrives the app says " opened " but nothing happens. When I ring I can open the door. Someone has an idea?

Can you show how you did the connection and if you resolved the issue? I have the same model.