Nuki Gen 3 Built-in Wifi issue

I have been using my Nuki Gen 3 pro for about a year now without a problem. For the past couple of months I stopped being able to unlock my door remotely. The built in wifi is connected but for some reason it always shows that im offline when away.

I have tried to restart my nuki to factory setting but the same issue presists. Anyone has any suggestions?

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Hello @saif_almadani,

please get in touch with our support team (https://support.nuki.io/hc/en-us) to assist you with your individual setup as this is a developer forum.

Thanks & Have a wonderful day