Nuki bridges go offline since mid February 23

Discussion
1

We use NUKI ingegrations for our short time rentals and sync our bookings through Smoobo

Since about 14.2.2023 we have failure notifications about offline devices.

We had the similar troubles past summer and it turned out that compal routers our cable net provider (UPC/Tmobile) uses go to some sort of energy safe mode when getting warm or whatever. We solved the problem by upgrading the installation with external Ubiquiti acess points.

Now the issue is back and as it simultauously pops up at all installations. I assume it is a NUKI problem. Any similar obersvations out there.

2

As short rental / Smoobo customer you should have access to our business support reachable under b2b-support@nuki.io. Please contact them and describe them your problem (too).