Nuki bridge not showing under "manage my device"

Hi all,

Android app version: 2.7.0
Bridge firmware version: 2.3.0

After successfully adding the bridge to the android app when I got to “manage my devices” > “Bridge” I don’t see the bridge and all I can do is to add the bridge again.

I tried to update the bridge firmware via the API with no luck.
I tried to reset the bridge several times and still the same issue.

How to update the bridge firmware?
How to get the bridge shown under “manage my devices” > “Bridge”?

Thanks.

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