Nuki 3 Pro 3.9.5 no WIFI Server connection in Android App

Discussion Questions
1

Hi,
since the firmware update to 3.9.5, my Nuki Android app can only reach the Nuki 3 pro via Bluetooth. The Android app shows “no connection to the server” for the WIFI connection, but the Nuki 3 pro can be reached easily via Nuki-Web. Connection via bluetooth works fine.
Resetting the Nuki 3 Pro or WIFI connection via other routers didn’t help. Any suggestions?

2

Please contact our support via the Nuki App (Menu > Help > Contact Customer Support) as this is an individual problem and might require sharing logs and other sensitive data.

3

Have you had any joy? Ive had the same issues since the update and so far ive been unable to resolve it with support

4

I removed the app from the Android and reinstalled it. It looks like the app blocked the remote access. Now it works again, but after a certain time the Nuki Smartlock 3 pro loses the connection to wifi. This Nuki wifi thing is very random.