NUKI 3 frequently goes dead and offline

Shai_Dotan · December 18, 2024, 6:04am

I’m having issues with my NUKI 3.0 opener after 8 months. I have no bridge and using new AA batteries. Batteries tested and found 1.5V or above.
My NUKI goes very frequent to offline and the button on the lock is not responding, not light is shown on lock and the rotation of the mechanical knob is hard.

The only thing that brings NUKI back to life is taking out the batteries compartment and push it back in again. When working the batteries shows 86%.

Here are some recent log

LOG

timestamp,auth-id,type,type_name,internal_type,internal_type_name,sub_type,sub_type_name,data,report_version_2
2023-01-01 00:00:04,-1,1,Battery Report,Lock Action:0;Trigger:0;Flags:0;Completion Status:0;Battery Drain:4127;Battery Voltage:0;Battery State Critical:0;Battery Charging:0;Battery Percent:0;Start Voltage:6082; Lowest Voltage:3740;Lock Distance:64;Max Turn Current:1864;Average Current:86;Battery Resistance:1306
2023-01-01 00:00:14,-1,1,Battery Report,Lock Action:1;Trigger:2;Flags:0;Completion Status:0;Battery Drain:4288;Battery Voltage:6023;Battery State Critical:0;Battery Charging:0;Battery Percent:100;Start Voltage:6214; Lowest Voltage:4990;Lock Distance:387;Max Turn Current:1070;Average Current:79;Battery Resistance:1387
2023-01-01 00:00:04,-1,1,Battery Report,Lock Action:0;Trigger:0;Flags:0;Completion Status:0;Battery Drain:4811;Battery Voltage:0;Battery State Critical:0;Battery Charging:0;Battery Percent:0;Start Voltage:6176; Lowest Voltage:3751;Lock Distance:45;Max Turn Current:1986;Average Current:22;Battery Resistance:1264
2024-12-17 04:54:09,-1,1,Battery Report,Lock Action:1;Trigger:2;Flags:0;Completion Status:0;Battery Drain:4652;Battery Voltage:6091;Battery State Critical:0;Battery Charging:0;Battery Percent:100;Start Voltage:6252; Lowest Voltage:4987;Lock Distance:358;Max Turn Current:1140;Average Current:105;Battery Resistance:1281
2024-12-16 20:02:42,-1,1,Battery Report,Lock Action:6;Trigger:6;Flags:0;Completion Status:0;Battery Drain:4599;Battery Voltage:4322;Battery State Critical:0;Battery Charging:0;Battery Percent:100;Start Voltage:6237; Lowest Voltage:5195;Lock Distance:365;Max Turn Current:1199;Average Current:92;Battery Resistance:1100
2024-12-16 20:01:36,-1,1,Battery Report,Lock Action:0;Trigger:0;Flags:0;Completion Status:0;Battery Drain:10335;Battery Voltage:5924;Battery State Critical:0;Battery Charging:0;Battery Percent:100;Start Voltage:6240; Lowest Voltage:4197;Lock Distance:860;Max Turn Current:1979;Average Current:1482;Battery Resistance:1192
2024-12-16 20:01:14,-1,1,Battery Report,Lock Action:1;Trigger:2;Flags:0;Completion Status:0;Battery Drain:4894;Battery Voltage:6023;Battery State Critical:0;Battery Charging:0;Battery Percent:100;Start Voltage:6254; Lowest Voltage:5101;Lock Distance:352;Max Turn Current:1236;Average Current:100;Battery Resistance:1358
2023-01-01 00:00:04,-1,1,Battery Report,Lock Action:0;Trigger:0;Flags:0;Completion Status:0;Battery Drain:6306;Battery Voltage:0;Battery State Critical:0;Battery Charging:0;Battery Percent:0;Start Voltage:6201; Lowest Voltage:3706;Lock Distance:136;Max Turn Current:2353;Average Current:86;Battery Resistance:1078
2023-01-01 00:06:17,-1,1,Battery Report,Lock Action:1;Trigger:2;Flags:1;Completion Status:0;Battery Drain:4151;Battery Voltage:5819;Battery State Critical:0;Battery Charging:0;Battery Percent:100;Start Voltage:6264; Lowest Voltage:4985;Lock Distance:350;Max Turn Current:1066;Average Current:133;Battery Resistance:1477
2023-01-01 00:02:11,-1,1,Battery Report,Lock Action:2;Trigger:2;Flags:1;Completion Status:0;Battery Drain:4400;Battery Voltage:5911;Battery State Critical:0;Battery Charging:0;Battery Percent:100;Start Voltage:6181; Lowest Voltage:4820;Lock Distance:350;Max Turn Current:1198;Average Current:45;Battery Resistance:2099
2023-01-01 00:02:05,-1,1,Battery Report,Lock Action:1;Trigger:2;Flags:1;Completion Status:0;Battery Drain:4789;Battery Voltage:6118;Battery State Critical:0;Battery Charging:0;Battery Percent:100;Start Voltage:6262; Lowest Voltage:5037;Lock Distance:351;Max Turn Current:1246;Average Current:82;Battery Resistance:1186
2023-01-01 00:01:14,-1,1,Battery Report,Lock Action:6;Trigger:6;Flags:1;Completion Status:0;Battery Drain:4090;Battery Voltage:6079;Battery State Critical:0;Battery Charging:0;Battery Percent:100;Start Voltage:6267; Lowest Voltage:5012;Lock Distance:370;Max Turn Current:1091;Average Current:120;Battery Resistance:2014
2023-01-01 00:00:08,-1,1,Battery Report,Lock Action:0;Trigger:0;Flags:0;Completion Status:0;Battery Drain:8870;Battery Voltage:0;Battery State Critical:0;Battery Charging:0;Battery Percent:0;Start Voltage:6210; Lowest Voltage:3857;Lock Distance:791;Max Turn Current:2221;Average Current:108;Battery Resistance:1140
2023-01-01 00:06:43,-1,1,Battery Report,Lock Action:1;Trigger:2;Flags:0;Completion Status:0;Battery Drain:5106;Battery Voltage:6075;Battery State Critical:0;Battery Charging:0;Battery Percent:100;Start Voltage:6283; Lowest Voltage:5134;Lock Distance:358;Max Turn Current:1178;Average Current:19;Battery Resistance:1116
2023-01-01 00:00:04,-1,1,Battery Report,Lock Action:0;Trigger:0;Flags:0;Completion Status:0;Battery Drain:4212;Battery Voltage:0;Battery State Critical:0;Battery Charging:0;Battery Percent:0;Start Voltage:6145; Lowest Voltage:3611;Lock Distance:51;Max Turn Current:2009;Average Current:90;Battery Resistance:1289
2023-01-01 00:01:13,-1,1,Battery Report,Lock Action:6;Trigger:6;Flags:1;Completion Status:0;Battery Drain:3513;Battery Voltage:5660;Battery State Critical:0;Battery Charging:0;Battery Percent:80;Start Voltage:5849; Lowest Voltage:4496;Lock Distance:350;Max Turn Current:915;Average Current:113;Battery Resistance:1802
2023-01-01 00:00:09,-1,1,Battery Report,Lock Action:0;Trigger:0;Flags:1;Completion Status:0;Battery Drain:7220;Battery Voltage:0;Battery State Critical:0;Battery Charging:0;Battery Percent:0;Start Voltage:5120; Lowest Voltage:3690;Lock Distance:796;Max Turn Current:1623;Average Current:91;Battery Resistance:1335
2023-01-01 00:01:15,-1,1,Battery Report,Lock Action:6;Trigger:6;Flags:0;Completion Status:0;Battery Drain:3175;Battery Voltage:5665;Battery State Critical:0;Battery Charging:0;Battery Percent:80;Start Voltage:5841; Lowest Voltage:4583;Lock Distance:348;Max Turn Current:792;Average Current:102;Battery Resistance:2807
2023-01-01 00:00:10,-1,1,Battery Report,Lock Action:0;Trigger:0;Flags:0;Completion Status:0;Battery Drain:6077;Battery Voltage:0;Battery State Critical:0;Battery Charging:0;Battery Percent:0;Start Voltage:5797; Lowest Voltage:3907;Lock Distance:754;Max Turn Current:917;Average Current:77;Battery Resistance:2211
2023-01-01 00:59:58,-1,1,Battery Report,Lock Action:1;Trigger:2;Flags:0;Completion Status:0;Battery Drain:3897;Battery Voltage:5699;Battery State Critical:0;Battery Charging:0;Battery Percent:76;Start Voltage:5847; Lowest Voltage:4822;Lock Distance:362;Max Turn Current:901;Average Current:112;Battery Resistance:1627
2023-01-01 00:59:17,-1,1,Battery Report,Lock Action:6;Trigger:6;Flags:0;Completion Status:0;Battery Drain:3363;Battery Voltage:5683;Battery State Critical:0;Battery Charging:0;Battery Percent:76;Start Voltage:5854; Lowest Voltage:4734;Lock Distance:351;Max Turn Current:908;Average Current:84;Battery Resistance:2341
2023-01-01 00:58:12,-1,1,Battery Report,Lock Action:1;Trigger:2;Flags:0;Completion Status:0;Battery Drain:3839;Battery Voltage:5695;Battery State Critical:0;Battery Charging:0;Battery Percent:76;Start Voltage:5863; Lowest Voltage:4818;Lock Distance:346;Max Turn Current:907;Average Current:100;Battery Resistance:1579
2023-01-01 00:01:21,-1,1,Battery Report,Lock Action:6;Trigger:6;Flags:0;Completion Status:0;Battery Drain:2845;Battery Voltage:5598;Battery State Critical:0;Battery Charging:0;Battery Percent:76;Start Voltage:5842; Lowest Voltage:4722;Lock Distance:338;Max Turn Current:752;Average Current:72;Battery Resistance:2945
2023-01-01 00:00:15,-1,1,Battery Report,Lock Action:0;Trigger:0;Flags:0;Completion Status:0;Battery Drain:6902;Battery Voltage:0;Battery State Critical:0;Battery Charging:0;Battery Percent:0;Start Voltage:5802; Lowest Voltage:3907;Lock Distance:756;Max Turn Current:666;Average Current:24;Battery Resistance:2848
2023-01-01 10:11:20,-1,1,Battery Report,Lock Action:1;Trigger:2;Flags:0;Completion Status:0;Battery Drain:3215;Battery Voltage:5669;Battery State Critical:0;Battery Charging:0;Battery Percent:78;Start Voltage:5804; Lowest Voltage:4159;Lock Distance:339;Max Turn Current:549;Average Current:65;Battery Resistance:2371
2023-01-01 00:01:18,-1,1,Battery Report,Lock Action:6;Trigger:6;Flags:0;Completion Status:0;Battery Drain:2929;Battery Voltage:5640;Battery State Critical:0;Battery Charging:0;Battery Percent:78;Start Voltage:5841; Lowest Voltage:4156;Lock Distance:346;Max Turn Current:685;Average Current:91;Battery Resistance:2202
2023-01-01 00:00:12,-1,1,Battery Report,Lock Action:0;Trigger:0;Flags:0;Completion Status:0;Battery Drain:5446;Battery Voltage:0;Battery State Critical:0;Battery Charging:0;Battery Percent:0;Start Voltage:5789; Lowest Voltage:4001;Lock Distance:770;Max Turn Current:686;Average Current:90;Battery Resistance:2492
2023-01-01 00:00:10,-1,1,Battery Report,Lock Action:0;Trigger:0;Flags:1;Completion Status:0;Battery Drain:4965;Battery Voltage:0;Battery State Critical:0;Battery Charging:0;Battery Percent:0;Start Voltage:5138; Lowest Voltage:4071;Lock Distance:672;Max Turn Current:857;Average Current:10;Battery Resistance:2271
2023-01-01 00:00:09,-1,1,Battery Report,Lock Action:1;Trigger:2;Flags:0;Completion Status:0;Battery Drain:3672;Battery Voltage:5668;Battery State Critical:0;Battery Charging:0;Battery Percent:80;Start Voltage:5763; Lowest Voltage:4635;Lock Distance:398;Max Turn Current:898;Average Current:80;Battery Resistance:1650
2023-01-01 00:00:04,-1,1,Battery Report,Lock Action:0;Trigger:0;Flags:0;Completion Status:0;Battery Drain:2599;Battery Voltage:0;Battery State Critical:0;Battery Charging:0;Battery Percent:0;Start Voltage:5801; Lowest Voltage:4024;Lock Distance:70;Max Turn Current:1194;Average Current:128;Battery Resistance:1753
2023-01-01 01:09:45,-1,1,Battery Report,Lock Action:1;Trigger:2;Flags:0;Completion Status:0;Battery Drain:2915;Battery Voltage:5698;Battery State Critical:0;Battery Charging:0;Battery Percent:80;Start Voltage:5445; Lowest Voltage:3401;Lock Distance:332;Max Turn Current:762;Average Current:108;Battery Resistance:2883
2023-01-01 00:01:15,-1,1,Battery Report,Lock Action:6;Trigger:6;Flags:0;Completion Status:0;Battery Drain:3124;Battery Voltage:5654;Battery State Critical:0;Battery Charging:0;Battery Percent:80;Start Voltage:5858; Lowest Voltage:4569;Lock Distance:390;Max Turn Current:811;Average Current:66;Battery Resistance:2867
2023-01-01 00:00:10,-1,1,Battery Report,Lock Action:0;Trigger:0;Flags:0;Completion Status:0;Battery Drain:6269;Battery Voltage:0;Battery State Critical:0;Battery Charging:0;Battery Percent:0;Start Voltage:5807; Lowest Voltage:4079;Lock Distance:804;Max Turn Current:920;Average Current:95;Battery Resistance:2023
2023-01-01 00:00:03,-1,1,Battery Report,Lock Action:0;Trigger:0;Flags:0;Completion Status:2;Battery Drain:1286;Battery Voltage:0;Battery State Critical:0;Battery Charging:0;Battery Percent:0;Start Voltage:5795; Lowest Voltage:4457;Lock Distance:23;Max Turn Current:678;Average Current:90;Battery Resistance:0
2024-12-15 11:39:45,-1,1,Battery Report,Lock Action:1;Trigger:2;Flags:0;Completion Status:0;Battery Drain:3826;Battery Voltage:5705;Battery State Critical:1;Battery Charging:0;Battery Percent:12;Start Voltage:5873; Lowest Voltage:4731;Lock Distance:358;Max Turn Current:906;Average Current:105;Battery Resistance:1538
2024-12-15 06:21:48,-1,1,Battery Report,Lock Action:6;Trigger:6;Flags:0;Completion Status:0;Battery Drain:3423;Battery Voltage:5456;Battery State Critical:1;Battery Charging:0;Battery Percent:12;Start Voltage:5858; Lowest Voltage:4551;Lock Distance:348;Max Turn Current:925;Average Current:110;Battery Resistance:1739
2024-12-15 06:20:43,-1,1,Battery Report,Lock Action:1;Trigger:2;Flags:0;Completion Status:0;Battery Drain:3751;Battery Voltage:5495;Battery State Critical:1;Battery Charging:0;Battery Percent:12;Start Voltage:5776; Lowest Voltage:4777;Lock Distance:331;Max Turn Current:942;Average Current:23;Battery Resistance:1424
2024-12-15 06:20:36,-1,1,Battery Report,Lock Action:2;Trigger:2;Flags:0;Completion Status:0;Battery Drain:3441;Battery Voltage:4589;Battery State Critical:1;Battery Charging:0;Battery Percent:12;Start Voltage:5865; Lowest Voltage:3736;Lock Distance:58;Max Turn Current:1479;Average Current:97;Battery Resistance:1443

Juergen · December 18, 2024, 6:29am

Have a look at this help section. You should try to use accumulators instead of AA Alkaline batteries. If the problem persists please contact customer support through the Nuki App.

This forum is focused on developer related topics and can not provide individual support.

Shai_Dotan · December 18, 2024, 5:25pm

Thank you @Juergen ,
I already contacted support Ticket number: (550142), the LOG I’ve attached is from what I got in e-mail when I opened a ticket. No body respond back yet…

Also, I’ve checked the link that you recommend and I was unable to find a power solution with accumulators instead of AA Alkaline batteries. If such thing exists I’d like to use it.

Thanks again… Shai