Nuki 3.0 pro red light flashing

just recived today my second nuki 3.0 pro, and after putting batery inside, and holding the buttun, nuki start to flash 14x red. I also changed the battery pack, but same. No chance to see it the app. How can I fix it?

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Similar here, was surprised it was deliverd with a flat battery, doesn’t say much for the state of the battery when left drained. Though I’m just attempting to charge mine for the first, manual indicates 10hrs :man_facepalming:. I’ll follow up on the outcome.

Just to follow up on my experience. Mine was also stuck in this state. I reached out to support, it took two attempts at running a factory reset routine via the app. This fixed the problem and allowed me to set up the device.