The Nuki Bridge is mains powered and therefore behaves completely different in a WiFi network than the battery powered Smart Lock which has to minimize WiFi activity in order to conserve its batteries.
During our initial testing some Orbi routers showed strange behavior. Joining the Smart Lock beta would allow to have a deeper look at what’s going on (because of enhanced logging). The latest beta firmware does also have some improvements in how reconnects are handled. If this does not help and you continue to have problems, please contact customer support through the Nuki App.
Had exactly the same issue with a full Unifi setup (DM Pro + AP6’s). Problem has to do with power management issues, switched to the Beta firmware which seems to fix it (one week in).
Same here with latest Beta firmware 3.4.9, WiFi is, after setup in the iOS App, short connected (about 2 min) and then the smartlock loses the wifi connection forever…
I have the same behavior with the currently released firmware version 3.4.9. It has permanent disconnections and does not hold the connection. Sigal strength to the AP is very good. With the previous firmware version 3.3.5 I never had such problems.
Tried everything, reboot, SSID searched and added again and did also reset the device. No change in the connection behavior.
Please fix this bug asap and release a hotfix. I don’t want to test with a BETA version.
Or, is there any way I can revert to the old firmware (v3.3.5)?
My AP signal is also strong. I also tried placing dedicated AP next to the Smart Lock. Smart Lock disconnected itself within few minutes after setting up WiFi. I ended up disabling WiFi for now as it has no value before it gets fixed.
Does anyone know if you use Apple HomeKit, if Nuki sends data via BT to HomeKit Hub (AppleTV) or must have WiFi connection? My workaround would then be Nuki to integrate in HomeKit and use AppleTV as Gateway.
I am having same problem with wifi disconnecting constantly, auto lock not working after auto unlock and missing events from log. This is second Pro 3 as first changed due to similar problems. I have been informed by customer service that the latest firmware solves the problem which is obviously not the case by reading this thread!
3.4.9 is broken, WIFI errors “d11 RC reserved”, rollback your firmware changes “Bugfixes and stability improvements for the WiFi connection of your Smart Lock 3.0 Pro” its a shame that your “improvements” is broken WIFI improvements…
I cannot open my door or manage it without being home, became totally useless
Provide really fast fix or I will send it back !!!
I’m having these same issues now. I can reconnect to wifi, with a green connection status. However the connection seems to be lost shortly after. Moved an AP to right beside the lock but there has been no improvement.
