I am a bit frustrated at the Moment with Nuki 3.0 since last firmware Upgrade 3.5.11 and customer Support.
I will describe the normal Auto unlock before Firmware 3.5.11 first:
I Set the unlatch time to 30 seconds so If I geht near to my door, the Nuki opens and hold the latch to a Maximum of 30 seconds. In the Moment, where I push the door Open, the door sensor Takes care about the Latch and I can normally Close the door.
The door sensor status is Not used anymore. So it unlatches for exactly 30 seconds and I have to wait to close the door again.
Support got protocols, they instructed me to reset door Sensor, the Lock and so on. Nothing helped. I think it is a Firmware bug in 3.5.11 but I wonder why nobody else seems to have the same Problem.
At Auto-Lock, the door sensor works normally! So in general, it’s functional.
Can anybody Help?