Nuki 3.0 connected but offline

Discussion
22

Below I tell you the steps taken by colleague Florian who has solved the issue in his Smart lock Pro 4.0 (integrated Wi-Fi)

  • Disable LOG EVENS in settings.
  • Unlock Nuki Web and delete the user “NukiWeb” in settings and cancel the account.

By disabling Log & Nuki Web, Nuki now works fine, if there are disconnections again:

  • Uninstall the App and reinstall. Also take out the battery and reinsert it after 5 minutes.
    Please confirm that it has worked for all of you.
23

Below I tell you the steps taken by colleague Florian who has solved the issue in his Smart lock Pro 4.0 (integrated Wi-Fi)

  • Disable LOG EVENS in settings.
  • Unlock Nuki Web and delete the user “NukiWeb” in settings and cancel the account.

By disabling Log & Nuki Web, Nuki now works fine, if there are disconnections again:

  • Uninstall the App and reinstall. Also take out the battery and reinsert it after 5 minutes.
    Please confirm that it has worked for you.