Hi,
Is there a set distance that the door needs to be open before the smart lock triggers that the door is closed and should autolock? Because very often when door is held open the door will autolock. Is it not possible to disable autolock until the door is completely closed?
Do you use the doorsensor? Auto Lock should check the changed door open/closed state before being triggered. If you feel it is not working as expected please contact our support via https://nuki.io/en/support-request/ or contact@nuki.io for direct help.