Maintenance mode Bridge seems not to work

fvhuizen · February 6, 2019, 9:10pm

I did reboot the phone and tried it again. But after the message connecting to the bridge i get the same error again that there was no bridge found in maintenance mode @Juergen

XeroX · February 6, 2019, 9:10pm

I‘ve a new bridge (sn starts with 15) and latest iOS Beta App. Dis-/Enabling Bluetooth didn‘t help either.

Juergen · February 6, 2019, 9:17pm

If you go to testflight and download previous build 2.1.0. Does it work?

fvhuizen · February 6, 2019, 9:20pm

There is no previous build on Testflight

XeroX · February 6, 2019, 9:22pm

There is. Click on the symbol of the app and on previous builds.

I‘ll check when get home tomorrow.

Juergen · February 6, 2019, 9:31pm

@fvhuizen if it works with the old build, please activate debug log in the app (menu > help), go into manage bridge again, close it, update to the newest testflight build, open manage bridge again, close it and send the log (menu > help) to developer@nuki.io

Thanks!

fvhuizen · February 6, 2019, 9:31pm

Okay, got it that worked, but now i can’t connect to Homey, probably the HTTP request which are still disabled @XeroX

fvhuizen · February 6, 2019, 9:35pm

I did, but must be magic or so now i can access the bridge with the latest iOS version.

Juergen · February 6, 2019, 9:36pm

You need to have firmware 2.1.36 or higher. See HTTP-API for hardware-revisioned Bridge available as Beta

But as far as i know there is a new integration written by Homey themselves using the Nuki Web API and not the bridge API. No token needed for that.

Juergen · February 6, 2019, 9:38pm

Great. Please still send the log, as it will help us to find the cause for this behaviour.

fvhuizen · February 6, 2019, 9:39pm

I did @Juergen and managed to connect to the app in Homey. Thanks for you’re help so far.

XeroX · February 6, 2019, 9:42pm

Will send you the Logs tomorrow. Hope I can reproduce.

Stephan · February 7, 2019, 5:16am

Good to see it is working.

And, yes, Homey made a new integration with our Web API in January: https://apps.athom.com/app/io.nuki

fvhuizen · February 7, 2019, 6:35am

@MatthiasK that’s correct thats the API from Athom it selves, but that one is drowning the batteries. But there is also an other API which preventing the batteries. This one is on Github https://github.com/jordenc/io.nuki.smartlock

Stephan · February 7, 2019, 7:00am

Yes, I know this one (they promoted it before they did their own one).
The Web API integration should not drain the batteries though.
So, thanks for the feedback; I will try to get back to them to see if there is an issue!

fvhuizen · February 7, 2019, 8:09am

My batteries where drained in one week. So I quit the Athom Nuki app and installed the one from a community member from Github

XeroX · February 7, 2019, 8:55pm

I‘m still not able to connect to the bridge with 2.1.0 nor 2.1.3.

Logs submitted.

Juergen · February 8, 2019, 2:58pm

Thanks. We had a look at your logs, but don’t have an immediate solution. Can you please try to connect with a different iOS or Android device and check if it works?

XeroX · February 8, 2019, 8:08pm

Hello Juergen,
thanks for checking the logs. I will try another iOS Device (using stable iOS) 12.1.4 iPhone 8. Right now its iOS 12.2 Beta 2 on iPhone X. Will send you the logs tomorrow.

Cheers

XeroX · February 19, 2019, 11:11am

Hello Juergen,
any updates on this issue? I managed to connect via my Galaxy S8 too, but no chance with my iPhone X on iOS 12.2 Beta 2. I’ve you need addtional logs let me know.

The bridge updates automatically I assume without any user interaction?

Cheers