We integrated Nuki into our Lodgify booking system unfortunately sometimes our guests receive a code and on some occasions they don’t. After getting into contact with Lodgify I got the feedback that it is properly connected and that they are getting information from Nuki. Not sure what the source of this problem might be?
Hi there,
We cannot offer support for customer specific issues via the developer forum. Please get in touch with contact@nuki.io with the details of your issue, including any details which will help us look into your case (e.g. e-mail address used for Nuki Web, affected smart lock IDs).
Thanks,
Andrew
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