Lock stays unlocked after Lock n Go failure

I have observed the following issue with my lock.
Important to mention that the lock is set for Auto Lock (5 minute timer).
Steps to reproduce:

  • Activate Lock n Go
  • Quickly click again so that Lock n Go is canceled/aborted
  • Wait 5 mins
  • Auto Lock will never activate and door stays unlocked

Anyone else experience the same issue? Is this a bug or a feature? :face_with_monocle:

BTW, I will mention that I already contacted support, reset the device and the whole sharade.
However, support claims that Lock n Go can be indeed canceled or that Auto Lock should work after 5 mins. I understand all of this, however, my problem consists of the two features not working well together, which support seems to not understand.