TLDR; my door requires an additional step to open the door from the outside when it is locked, Nuki doesn’t support this.
I’ve been using Nuki now for the last few months. I’m generally happy with it, but from the very beginning, I’m having some issues with my lift-up handle front door.
My door is fitted with a lift-up handle lock which requires a key to open the door from the outside (door handles inside and outside are not interconnected).
Normally, to lock my door from the outside manually with a key, I:
- Lift up the door handle
- Turn the key to the locked position
(Nuki also does the same, so there are no issues with locking with Nuki. )
To unlock and open the door from the outside, what I do:
- Turn the key to the unlocked position (this step unlocks the door but does not pulls the latch in completely)
- Push down the door handle
- Continue turning the key to open the door (the pull the latch in completely)
What Nuki does:
- Turns key to open position to pull the latch completely in, but fails as the handle is still up.
When I try to push the handle down, door does not open as the latch still outside.
So my issue with calibration is, Nuki does not ask me or wait for me to push down the door handle. As Nuki misses this step, the door latch is never entirely pulled in, which blocks the door from opening.
What happens when I use the calibration is it is
When I use the app or the fob to open the door, I cannot open it because the latch not entirely pulled in
What did I do the overcome this issue (my workaround)
During the calibration, when Nuki tries to turn the key to unlock position, I force-push the handle down. At some point, when the lock is unlocked position, I can push the handle down and Nuki can continue to turn the key until the latch is completely in.
And when I try to open the door, I do the same (pushing the handle down until the lock allows me to push).
I am generally ok with the workaround, but when I try to explain to other people how to open the door, I always fail, and no one can open it on their first try.
I am not entirely sure how to fix this, but maybe Nuki can wait a few seconds after unlocking, which allows us to push down the door handle, or Nuki can continue trying to turn the key a few seconds more so that we may have more time to push down the handle.
I try to explain as detailed as possible and appreciate any suggestions.