When the Keypad battery is below 20% (critical), besides an app notification, does an e-mail notification is also sent, as it happens when the Lock’s battery is low?
Thanks in advance!
Hello @MarcoFelicio,
you will receive e-mail notifications as well if you enable the option “Battery alerts via email” in the “Manage device” section of your activated Nuki Web account for the paired Smart Lock.
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Similar question.
I’ve replaced the batteries in my keypad with a new battery set but still get an error. I bought Duracell batteries so I believe it’s not an issue with them.
Any ideas?
Hi @nixa
just to make sure: Are you talking about a Keypad or Keypad 2 (with fingerprint)?
Did you perform a lock action after replacing the batteries?
Overall, please follow-up with our support team (https://support.nuki.io/hc/en-us) if
you still experience issues for the battery reporting as this is a developer related forum.
Have a great week