I’ve used the combination since February this year. In the last month (since may) it seems that the connection between this both devices is lost once or twice a month. The behavor is that wheater fingerprint nor code are working when it happens. The only way to fix it is to do a factory reset on the keypad an teach in all fingerprints again. You can imagine that it’s not exactly fun when you have to ask all four people to do this over and over again every few weeks.
Does anyone else has this problem?
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Did you try to replace the batteries with new ones?
Yes, I’ve already tried this.