Issue with Nuki Smart Lock Integration via API with Upmarket - Only Openers Visible

Nuki APIs
1

Hello everyone,

I’m reaching out for help regarding a persistent issue we’re facing with Nuki’s smart lock system integration through Upmarket. We at Sleepaways have integrated Nuki to manage access for our rental properties, but we’re encountering a problem where only the Nuki Openers are visible in the integration, while the locks themselves are not.

Here’s a summary of the situation:

  1. We have multiple Nuki devices installed, and they all appear correctly in Nuki Web.
  2. However, within the Upmarket integration, only the Openers are visible, and the locks aren’t showing up.
  3. The developers at Upmarket have checked everything on their end and said that it’s configured correctly.
  4. I’m not a developer, so I’m not sure where the issue lies, but Nuki customer support mentioned that this integration works via API and directed me to this forum for assistance.

Has anyone encountered this issue before? Could it be a configuration problem on Nuki’s side? Any guidance on how to troubleshoot this further would be greatly appreciated!

Thank you in advance for any help or advice.

Best regards,
Mario Navarro
Sleepaways

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3

Hello Mario,

I’ve asked our internal sales rep to check with Upmarket what type of API contract they have signed, and if their web account is configured correctly.

All the Smart Locks connected to the web account should be flagged correctly to be available via the API. If this is missing, then the Smart locks cannot be accessed via the API.

I assume this is the case for you. I assume you have not purchased Nuki Smart Hosting for your Smart Locks, and thus, there is an error retrieving Smart Locks via the integration. However, since this is a very specific issue to you, we should direct this conversation via our customer support on the ticket that is open. Our customer support is now informed to handle your case, and we will be responding to you shortly after checking some details with Upmarket.

Thanks for your understanding.