Interactive iOS WIdgets not reacting

Hi

Nuki App is up to date, iOS as well. But the widgets for opening and closing the door dont work. The widget keep telling me that the door is “offline”. When I open the app, it says “online”.

I remember when the nuki app with the interactive widgets was released, it worked! But after the next update it stopped working.

Any ideas?

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How are you connected to the device? Via Bluetooth, remotely or both?

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it works when I am at home in bluetooth range. But not at all when I am outside and try to controll via widgets remotely.

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alright, thanks for the information. we’ll have a look into it and try to solve it with one of the upcoming updates!

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is it the first time you hear about this bug? Or do you never test the widgets before updating? I am really wondering that you dont know about this issue.

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