Incorrect allowedFromTime and allowedToTime in nuki app

Nuki APIs Questions
1

Hi everyone,

I’m noticing a time discrepancy when I send the following payload to the Nuki API. Specifically, allowedFromTime and allowedUntilTime are not showing the expected times in the Nuki app.

Payload example:

{
  "id": "68a...be",
  "smartlockId": 181....652,
  "accountUserId": 195.....5,
  "authId": 70...7,
  "type": 0,
  "name": "Test",
  "enabled": true,
  "lockCount": 0,
  "allowedFromDate": "2025-09-01T05:00:00.000Z",
  "allowedUntilDate": "2025-09-06T21:00:00.000Z",
  "allowedWeekDays": 127,
  "allowedFromTime": 420, // 7:00
  "allowedUntilTime": 1380, // 23:00
  "creationDate": "2025-08-25T17:00:44.000Z"
}
  • allowedFromTime: 420 → expected 7:00 AM
  • allowedUntilTime: 1380 → expected 11:00 PM

But in the app, it shows something like 07:53 instead of 07:00 and 23:53 instead of 23:00.

I suspect this might be related to time zones or how the app interprets the minutes from midnight , but I’m not sure.

Has anyone experienced this before? Any advice on sending the correct time so the Nuki app reflects the intended hours?

Thanks!

2

I’ve been waiting for support from Nuki for 4 days but haven’t received any response. Could you please assist me? @Team

3

Hello?

4

Amazing support

5

After all, this is not a support forum, but a developer forum.
In order to receive support get in contact with the Nuki Customer Support either via e-mail, via the web form or via the Nuki app.

6

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