After being offline (as I noticed while I was at work) for a day, and needing to use my key to open the door, as the smartlock was not working, I decided to factory reset everything. After factory resetting the Smartlock, I no longer can setup my Smartlock. The setup program keeps informing me that no lock can be found. Following the instructions on my phone, I press the button on the Lock and wait patiently until the light keeps glowing. Unfortunately, that never happens. After the light blinking for a couple of seconds, the light goes off. Keeping the button pressed (for more than one minute) does not make the light to glow continuously.
Can I hardware reset the Smart Lock? Can I open the Smartlock (I see a small screw on the back) and remove a button cell battery (does it have one) in order to force a reset?
I called support. They wrote my name down and told me I will be called back. Having heard that before, I would like to have some other options, as waiting for a call might take a long time. Meanwhile, the lock is useless and I had to remove it.