Geofance is behaving differently than configured

[Astalavista1990 (Steven Pfeiffer)]

Smartlock : Smart Lock Pro
Android : 15
Softwareversion Version 2025.12.1 Beta

Nuki Geofance locks itself shut without issue. However, when I enter the Nuki Geofance (expert settings), it’s set to “unlock,” but the door opens when I enter the Geofance area. If the setting is set to “no action,” it does nothing, which is correct. Both settings are visible in the log. If I set it back to “unlock,” it resumes the “open door” function. This is clearly visible in the log: it shows “unlock” and “open door,” followed by “unlock” and “open door” because I selected “open door when it finds the device” in the settings, which works.

So, it should work like this: Entering the Geofance lock is fine, then “unlock” and “lock” are selected, and the door is opened.

For now, the “unlock” setting is set to “no action” as a workaround, and when I’m in front of it, it should “find device” and then “open door.”

The solution is to temporarily set “unlock” to “no action,” and then, when I’m in front of it, it should “find device” and open the door. I’d like to change this again. I’ve already cleared the Nuki cache, deactivated and reactivated auto unlock, and deleted and re-added Smart Lock, but there’s no improvement; the same error persists.

The problem is that Smart Lock, even with the expert settings under Geofance, doesn’t unlock the door when entering. Everything has been calibrated and optimized multiple times: the lock, the door sensor, etc. Please help.

[Silvain86 (M. Dietze)]

Same here. At first, I thought it was an improvement to the Bluetooth range. But even when I get off the bus nearby, it opens the door even though it’s only supposed to unlock it. The distance would be far too great for Bluetooth.
To be honest, I have a feeling that a mistake was made during the last update and that the “open door” option was set behind “unlock.”
When I do everything manually, everything works as it should. It’s just not working via Geofence.
Of course, it could be a coincidence and not due to the last update. But it was working fine until recently. Unfortunately, I can’t say exactly when it started behaving differently. At first, I thought the door would open shortly before I saw it, not when I was still 100 meters away.

Smart Lock: Smart Lock Pro 5. Generation
Firmware 5.5.10
App version: 2025.11.1 (1225)
Android version: 16BP2A.250605.015

[Zoran (Zoran P.)]

Thanks for your reports, we are already checking the root cause of the mentioned issue and will provide a solution as soon as possible.