Error when creating or deleting codes

Nuki APIs
1

Hello,

I created a PHP routine to control different NUKI devices.
All smartlocks working perfect. I can create and delete pins, except on two devices.

Sometimes I can’t create a PIN, sometime I can’t delete a PIN. Its very frustrating.
When i sync the device via Nuki web, nothing happens. The battery is ok.

What can I do?
I also have the problem, that the timezone for all codes is +2h.
When I create a PIN for 14:00, the PIN in NUKI is valid from 16:00

Here a part of my code:

$bearercode = "mysecretbearercode"; 
$startzeitpunkt = $startid-120;
$endzeitpunkt = $startzeitpunkt+3600;

$startparamter = date("Y-m-d",$startzeitpunkt) ."T".date("H:i:s",$startzeitpunkt) . ".000Z";
$zielparamter = date("Y-m-d",$endzeitpunkt) ."T".date("H:i:s",$endzeitpunkt) . ".000Z";

$data = array(
"name" => "B".$orderid."ok",
"type" => 13,
"code" => $pinid,
"allowedFromDate" =>  $startparamter,
"allowedUntilDate" => $zielparamter,
"allowedWeekDays" => 0
);	
$jsonData = json_encode($data);

	$ch = curl_init();
	curl_setopt($ch, CURLOPT_URL, 'https://api.nuki.io/smartlock/mysmartpinid/auth'); 
	curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
	curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'PUT');
	curl_setopt($ch, CURLOPT_POSTFIELDS, $jsonData);

	$headers = array();
	$headers[] = 'Content-Type: application/json';
	$headers[] = 'Accept: application/json';
	$headers[] = 'Authorization: Bearer ' . $bearercode;
	curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);

	$result = curl_exec($ch);
	if (curl_errno($ch)) {
		// echo 'Error:' . curl_error($ch);
	}
	curl_close($ch);

Thanks for any response.
Ronny

2

If they are Smart Lock 3.0s please check if they are affected by this: Service Program for Nuki Smart Lock 3.0 - Nuki

Nuki uses UTC for start and end dates.
e.g. PIN should be valid from 1.1.2022 00:00:00 is in UTC

Time periods are relativ to the local time.
e.g. PIN should allow locking each day from 14:00 to 16:00 means 14:00 to 16:00 in local time)

3

Thank you for the link. No, they are not affected.
But the error is always only on the same devices.

4

Which Smart Lock type is it?
If it is connected through a Bridge make sure that the connection between bridge and SL is green on the connection info screen.

5

I can’t answer your question, because I don’t own or build the system.
I only connect it via booking software and the nuki api.

But i have access to the nuki web interface. Can i see the information you requested there?

6

No, you need a Nuki App which has an authorization for the lock.

7

I let the customer check the app. Looks all fine.
We tested both smartlooks again and it works fine. Very strange.