I am trying to get the Opener to properly work with the Entrotec system that is installed in my building.
The Nuki compatability checker claims my EV+ handset should be compatible, however I can’t get door release to work at all. Everything has been wired according to the instructions provided in the app.
My Opener has since been updated to the current Beta (1.4.2), but it still doesn’t seem to work.
After setup the system seems to be able to detect doorbell ringng (I can see matching entries in the device log). I am at a loss to figure out how to proceed here.
Any help is appreciated. These systems seem to be quite popular in the UK.
As a side note, the system normally requires someone to ring first for me to be able to open the door with the handset, so I really only expect RTO to be supported.
This is their operation guide for answering a call. Could it be possible that the opening doesn’t work because the receiver isn’t technically off the hook? Would it make sense to connect the Mic and Speaker cables as well?
When called, the telephone will give a distinctive pulsing tone for up to 25
seconds and then stop. You have approx. 30 seconds to answer the call from
the start of the call tone. If the call is not answered within the call period, then
the system will reset to allow other visitors to make a call.
To answer the call remove the handset from the cradle and speak to the caller.
(You have approx. 2 minutes to speak to the caller and then the system will
reset).
To let the caller gain access, press the lock release button and this will open
the door for approximately 10 seconds.
When you have completed the call, replace the handset to reset the system
Hi Sebastian,
can the door opener be activated without lifting the handset or do you always have to lift it before you press the open button? Can you please carry out a test with the Opener connected, where you lift the handset before opening with the Opener.
Maybe this is a setting, that can be modified in the config of your intercom?
Best regards
Georg
No, the handset always has to be lifted. Being under lockdown and all I don’t have a second person to take the handset off the hook while I am down ringing the doorbell.
On an additional note, if the handset is off the hook before ringing the doorbell the downstairs panel will report the flat to be “busy”.
Given the connections to the system I can only imagine that the system looks at the voltage levels on the S1/S2 connections (Mic/Loudspeaker), which is why I was asking wether it would help to connect them to the Opener as well.
From what I can tell this behavior is very common in the UK, and part of their “secure by design” standard for intercoms.
Hey there, any update. Anything I can try. As I’ve said taking the handset off the hook seems mandatory. Is this something that can be solved by connecting the mic and loudspeaker cables?
I have the Entrotec ED3+ and the same issue whereby the “door open” button on the intercom does not work unless the receiver is unhooked. Despite my intercom model’s listing on Nuki’s compatibility sheet, Nuki has told me that the intercom has a limitation and that I would have to lift the receiver to get the Nuki Opener to work. Two questions on that which have gone unanswered:
What possible purpose would the Nuki Opener then serve?
Why is this model listed as compatible?
I’d be happy to swap out my intercom with a truly compatible model, so working with tech support to determine that.
Additionally have been running into the issue where, when the Nuki Opener is connected, my system will occasionally report my handset as being off the hook. I am done with this.
